Peoplocity is a communication platform that allows consumers to get real-time resolution & response from the appropriate, empowered representative within an organization. In particular, hotels, airlines, and franchise businesses targeting travelers get to hear (& respond to) real-time, voluntary Voice of the Consumer (VOC), BEFORE he/she becomes disloyal and/or shares a bad experience on social media. Upper level management gets digitized, actionable, important data that highlights which locations/managers are doing well, & where more training/resources are needed. The result is improved loyalty, retention, & overall brand experience.